...£2,400!! <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p> </o:p>
A SCOTTISH MOTORCYCLIST has been presented with a £2,400 engine repair bill for his two-year-old, 8,400-mile Harley-Davidson.David Steel, 46, took his bike to a local dealer after discovering it had low oil pressure. Further inspection revealed the bike's crankshaft had twisted and shattered the oil pump. The total bill was £4,800. The dealer offered to pay half the cost of repairs as a gesture of goodwill, as Mr Steel's bike was just out of warranty.<o:p></o:p>
Mr Steel paid £7,800 for the second-hand bike, a Dyna Street Bob, in July 2007.The owner got in touch with <?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:place w:st="on"><st1:City w:st="on">Harley-Davidson</st1:City> <st1:country-region w:st="on">UK</st1:country-region></st1:place>, who offered to pay 65 per cent of the repair bill. Mr Steel believes this is not enough.An official Harley-Davidson statement said:<o:p></o:p>
All new Harley-Davidson motorcycles are provided with a two-year unlimited mileage warranty. Mr. Steel’s motorcycle warranty expired in 2008, but Harley-Davidson UK, in conjunction with Edinburgh Harley-Davidson, made a gesture of support towards repairs.<o:p></o:p>
Although the original agreed course of action had been to repair the motorcycle, Mr. Steel requested a complete new engine, and while this is not the policy of the Motor Company, enquiries were made as to this possible avenue of resolve<o:p></o:p>
Following further exploration, it was unfortunately communicated that this would not be an option. However, due to the additional delay, Harley-Davidson has further increased the level of support towards repairs by way of an apology.<o:p></o:p>
We are disappointed that Mr. Steel is dissatisfied with the service that has been provided and the offer of support. We believe that, in the circumstances, Harley-Davidson and <st1:City w:st="on"><st1:place w:st="on">Edinburgh</st1:place></st1:City> Harley-Davidson have gone above and beyond reasonable expectations in our joint efforts to assist him.<o:p></o:p>
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Sounds pretty fair to me!
This happened in March and the warranty expired sometime in 2008 so that is at least 3 months out of warranty.
Despite my rant yesterday about Harley I cannot fault their warranty and they have always replaced my parts without question or hesitation. I know Rob And Simon at Edinburgh Harley's Service Department and have nothing but praise for them. (My grievance is with the delay in getting parts from HD UK).
I had a similar thing with an engine in a Ka that was a month out of warranty and Ford agreed to pay 50% of the replacement fee.
Am off to research just how a crankshaft can get twisted.....
Am off to research just how a crankshaft can get twisted.....
*I was wondering that too*, TeeCee would you post your findings here, if you can, please?
*Not that I'm knowledgeable in bike mechanics but I've never HEARD of such a thing before.
Just trying to find out the construction of the crankshaft on that particuar model, Kwak.
There is talk of it being a weak crank on certain models for a certain period due to a different manufacturing process but that may all be bull.
Will check in later with my results.
p.s. there was no way in Hell he would have got a new engine having bought the bike secondhand!
just read this one had simalar with my old kwak vn 1500
rusting away kept in a garage never saw drob of rain yet it was rusting away when they looked at it kawasaki said it was the condition i kept the bike ? 2000 miles no rain what u on about after half hr rant in shop they refused to do anything with the paint work ! dispite the fact there was clearly no primer under the paint and that it was well looked after !
so i think the harley rider was lucky to be oferd anything !!
Had run in with BMW after the paint started falling off engine and forks when less than year old. I was told I had neglected it. Canceled K1300 and went for Aprillia instead
Harley and quick Dos not compute
Cant blame the new owner for trying his luck , what baffles me is that Harley did'nt pick up on this in the early stages during services ?? also , if the engine etc was insured he would'nt have this headache now.
exc - I am wondering if it may be down to abuse or neglect...
Just out of interest, is it actually possible to insure your engine against major malfunction?
Oh yeah.... and @ mick
(I have had a new set of wheels (seized spokes), new tank, new fork yokes and new fork lower legs from Harley under warranty due to paint problems/corrosion without a quibble)
I've done a bit of Googling and this seems to be a known problem with some 2007-onwards Harleys. Stems from a change the way the crankshaft is built up. Given that the bike in question was out of guarantee and had had a number of owners then maybe the offer was reasonable, although if it had been the original owner they should have met the whole bill in my opinion. I'd imagine a mechanical insurance policy should cover it...shame you can't backdate it!
TeeCee i know that in SA you have an extended warranty option on new/late model bikes after a thorough mechanical inspection done by a reputable dealer , looks as if Wills might have some info on this!
Ha Ha I know a certain Baby Harley who just had to have her wheel bearings replaced about 3 months after having them replaced by the harley dealer so much for decent warranty jobs?
No wonder the Jap bikes are so popular, they are practically indestructible!!!
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