I can't see anyone at squires messing with another bike's brakes and as you keep it in a garage where no-one can get to it, and as a learner I assume you don't have a lot of experience with bike maintainance so why would you take a set of tools to it yourself? Trading standards is definitely the next step forward for you I think, give them all the above information and they will give you the advice as to how best proceed with this matter. It does sound to me like the brake assembly was defective before you bought it and redress by the dealer is owed to you.
Got a ribbing from some of the local bikers because of the state of my wheels. I must admit cleaning spoked wheels on chrome and whitewalls is not my favourite job...but got the south coast xmas bash in two weeks so will have them ultra sparkly for that.
Hi Tab....I was and still am a novice as far as I am concerned and everyone here is always very helpful with info and advice.
You need to get some advice from your local Citizens Advice Bureau re legalities, warranties and guarantees, product being fit for purpose, sales act regulations etc and if you ask, they will even do you a letter to the dealer as well (won't or shouldn't cost anything). Then you can go back to the dealer fully informed and ready to fight your corner. If the dealer won't play ball go back to the CAB and report him. They can then help you with the next steps. Its a right royal pain I know, but at least the dealer will know you mean business and won't back down.
I suggest the CAB because they are generally free and a solicitor will probably cost you. You don't want or need to spend additional money if you don't have to and it may be that you going in with all the facts and an initial letter may get them off their backsides to rectify the problem.
I went to get my bike back today, but the garage refused to let me have it until I'd paid for the repairs and would not accept liability for their shoddy workmanship - they replaced my back tyre a few weeks ago, it must have been then that the nut was not replaced on my brake drum! I'm so upset, I could have had a serious accident! But rode up to squires in the cold sunshine and had a good ride.
In the light of the new information regarding them replacing a tyre, I think you have a very good case against them. Take rowanblossoms advice and get to a CAB centre, they might be able to advise you on the possibity of during for the cost of the repairs. It was their incompetence that brought about this problem and therefore they should bare the brunt of the costs.
Both me and the other rider ok. Think I'll convert it to a naked bike because I only use it in the winter. It's not worth spending much money on it and I'll get peanuts as a write off. I only paid £850 for it 3 years ago. So glad I wasn't on the pan.
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