Messages Disappearing

24 Posts | Latest reply on 23/07/2017 19:28:08 by Matt | Go to original / last post
Catkins's Profile
Catkins

In: York
Posts: 38181
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This seems to be happening with ever increasing frequency of late. NB - this is not the same prob as earlier with send and clear buttons being too close together. When I've done my pm I hit send button. I am very careful as buttons are close together n I'm definitely hitting the send button. The white whirly bit happens but your message is not recorded anywhere resulting in you having to retype it. This is not just happening to me - others have said they have tried sending several times n same thing happens. Length of message doesn't seem to matter, happens on both long and short messages. Is quite disheartening!! Can others who have experienced this when they've definitely hit the send button flag up on here, please. Ta.
Jennywren1's Profile
Jennywren1

In: Derby
Posts: 2057
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Yes....that's happened to me from time to time...people have joked 'fat finger syndrome' but like you i have been most careful to be sure I've pressed 'send' and like you....no message gets sent. I have thought it due to my temperamental iPad touch keypad at times....as I get a lot of typing and sending problems in chat too. I do have probs with the keypad ..but it isn't always due to that I'm sure :/ 
jinx57's Profile
jinx57

In: Leonard Stanley
Posts: 21619
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Some of my messages have vanished,on sending,and some a friend has sent to me,i've not received...a gremlin in the works,mayhap??Ermm                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Am thinking is a gremlin afoot here, Jinxstah. Has been the last week or so that it has been much more noticeable, two or three times with the same message to one person. Not conducive to communication. And I know there are others who have muttered bout the message gobbling gremlin.....
  
So nope, we not got fat fingers, JW Thumbs Up
 
                                                                                                                                                                              
Lindsay's Profile
Lindsay

In: Leeds
Posts: 7526
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I think this is the same issue Neophyte raised earlier (08.05.17). Sounds pretty much the same sort of thing.                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Difference is Neophyte said it shows messages as being sent.... this gremlin doesn't as nothing is recorded and everything has to be started from scratch again. No record of message. Stern Smile                                                                                                                                                                             
mikedabike's Profile
mikedabike

In: wrexham
Posts: 350
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although i don't send a lot of messages, it's happened to me on one occasion.
it took 3 attempts to send one PM.

it only seems to be personal messages, forum posts seem to be ok.
                                                                                                                                                                             
dibbles67's Profile
dibbles67

In: Sleaford
Posts: 3
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It has happened to me several times                                                                                                                                                                             
Neophyte's Profile
Neophyte

In: Telford
Posts: 113
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I did have a very short period whereby I'd type my PM message, hit the send button and my message wasn't sent or recorded, happened about x3 times.

I ended up typing my message in 'word', then copied & pasted message into the PM box and tried again for each message, sometimes took x2 attempts at sending each message, but then did go through.

I haven't had any other issues of late, but there again I haven't sent any PMs over the last few days.

When I posted my problem I thought it was a separate issue from this one.

So if anyone has sent me a PM and your wondering why I haven't replied it could be because there's a problem, and not because I'm ignoring you.
Matt's Profile
Matt

In: Veldhoven
Posts: 7504
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I'll see what I can do.
But, coincidentally I was working on the NEW messaging system last night for the new website.  I honestly don't know what the problem might be, but hope that on the new site it's fixed.

Biggest tip i can give you: Enable COOKIES in your browser! These keep you logged in, especially when writing long messages which can result in you timing out.
Catkins's Profile
Catkins

In: York
Posts: 38181
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Okie dokies, Matt, cheers. (but it does happen on the short messages too) Hopefully the new website will be wonderful n bug free n is awaited with much anticipation. Thanks for all the time you spend on improving BM Smile                                                                                                                                                                             
jinx57's Profile
jinx57

In: Leonard Stanley
Posts: 21619
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My computer and keyboard is ALREADY covered in toast AND biscuit crumbs,and now they want cookies too!!Angry If i find the black hole where all these lost messages are,i'll shout..lolLOL                                                                                                                                                                             
jinx57's Profile
jinx57

In: Leonard Stanley
Posts: 21619
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Seems to me that this problem is becoming more widespread and frequent with alarming rapidity...it's frustrating to say the least if you can't rely on the most basic form of inter-site communication...: (                                                                                                                                                                             
jinx57's Profile
jinx57

In: Leonard Stanley
Posts: 21619
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And newbies will be quick to stop using the site if it doesn't function properly,too...it's hard enough to untangle what goes where if you've never been on a dating site before...no pun intended                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Moot valid point, Jinxie.

Any NEWBIES reading this thread who are having problems witb messages disappearing, disheartening and frustrating though it is, bear with it. Matt is updating the site and we are all, twud appear, experiencing this probbo. As has been mentioned in another post, it has never affected sending posts, it just affects PM's. 
Matt's Profile
Matt

In: Veldhoven
Posts: 7504
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Righto you fat-fingered people.... it might have been my fault after all.  Confused

Question 1) Did this only happen with significantly large messages?

Question 2)  Was a photo copied into the text box?

Question 3) Is it now working ok?

I increased the maximum data limit from 0.2mb to 50mb

The way I created the problem was by copying the entire BBC news HTML into a new message to myself. It failed, then i tried again with an increased limit and it worked ok Censored
                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 7504
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By the way - the old server had this same limit increased. But I forgot to set it on the new server, which is probably why the problem appears to have increased over the past fortnight since migrating                                                                                                                                                                             
JP's Profile
JP

In: Birmingham
Posts: 9208
62% Karma62% Karma 62% Karma62% Karma

What do you mean it might of been your fault.
Your the one poking it with a stick, You poked it too much and it broke, No go stand in the corner with no geek week porn mag
                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 7504
72% Karma72% Karma 72% Karma72% Karma

You been spying on me again?  LOL                                                                                                                                                                             
yarg's Profile
yarg

In: Birmingham
Posts: 181
25% Karma25% Karma 25% Karma25% Karma

Had no problems this week, happy days.Thumbs Up                                                                                                                                                                             


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