If you call Georgie again, these might help prepare you:-
PICNIC: Problem In Chair, Not In Computer TSTO: Too Stupid To Operate EBK: Error Behind Keyboard EBCAC: Error Between Computer And Chair PEBKAC: Problem Exists Between Keyboard and Chair. Layer 8/9 error: There are seven layers in the OSI model of computer networks. The 8th layer is the user. Code 18: The problem is located 18 inches away from the monitor. EEOC: Equipment Exceeds Operator Capabilities FB-PC: F***tard behind PC OHE: Operator Headspace Error C2K: "Chair to Keyboard" problem CBE: Carbon-Based Error ESO: Equipment Smarter than Operator