Viewing Photos on Profiles

11 Posts | Latest reply on 06/10/2016 21:58:50 by Matt | Go to original / last post
Catkins's Profile
Catkins

In: York
Posts: 38181
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Hi Matt When I attempt to view piccies on someone's profile albums (from my mobile) it just freezes and seizes up n locks at the 3rd picture. Can't advance pix even though the white marker in the circle appears to advance. I give it plenty of time while it thinks about it, but just seems to freeze. Is this part of the system not too mobi friendly as I know others are having same prob? Ta.
Matt's Profile
Matt

In: Veldhoven
Posts: 7501
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Hey Cat... is this for all members or only a specific profile?

It sounds like a problem with your mobile to be honest.

What kind of phone are you using?

x
                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Hi Matt. Am using a Samsung but I know others have also been havin probs? Ta for quick response btw :)                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Ooo n tis not just a specific profile either.                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 7501
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Just tried it myself on 2 Samsung galaxies...an s4 and s6, both work ok.

Please install chrome and tell me if that works.

What happens if you click the right arrow instead of swiping?  Confused
                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Tbh I do usually use the right arrow key rather than swiping but doing either both results in same freeze do dah.
                                                                                                                                                                             
Catkins's Profile
Catkins

In: York
Posts: 38181
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Seems to be certain profiles.                                                                                                                                                                             
Matt's Profile
Matt

In: Veldhoven
Posts: 7501
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Please send me some examples that crash for you so I can look at it. I have an idea what it might be but I need proof for my theory.

Thanx
                                                                                                                                                                             
Roughrider02's Profile
Roughrider02

In: Tarlton
Posts: 29304
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Hi Matt! Now ive got a  Samsung S7 and i have the same problem and its very annoying but i dont see why i have to change to chrome just so i can view profile pics and it even happens when i look at pics on the event pages                                                                                                                                                                              
Matt's Profile
Matt

In: Veldhoven
Posts: 7501
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No I'm not saying switch to chrome permanently... I want to know if the issue is browser related (because Chrome works on my phone).

But... if it's specific to certain profiles, then switching browsers wont fix the issue.

It's all about narrowing-down until we can see what the root cause is
Matt's Profile
Matt

In: Veldhoven
Posts: 7501
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I think it might be something to do with the auto-loading.

Basically, as you scroll right the images will begin to load one by one.  Only the first 3 photos from each album will load when you first open the profile.

The reason is to prevent you downloading hundreds of photos all at once - which is heavy for the server, your internet connection and your browser.

It could be that some browsers cannot handle the automatic loading of images, but I'm yet to find a browser myself that's not working.  Even the Crapple products work LOL
                                                                                                                                                                             


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