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BM Website Issues/Help Requests

Viewing Photos on Profiles

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Viewing Photos on Profiles

 Posts: 11       Pages: 1/1

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Hi Matt When I attempt to view piccies on someone's profile albums (from my mobile) it just freezes and seizes up n locks at the 3rd picture. Can't advance pix even though the white marker in the circle appears to advance. I give it plenty of time while it thinks about it, but just seems to freeze. Is this part of the system not too mobi friendly as I know others are having same prob? Ta.
Catkins @ 06/10/2016 18:20  

Hey Cat... is this for all members or only a specific profile?

It sounds like a problem with your mobile to be honest.

What kind of phone are you using?

x
Matt @ 06/10/2016 19:38  

Hi Matt. Am using a Samsung but I know others have also been havin probs? Ta for quick response btw :)
Catkins @ 06/10/2016 19:40  

Ooo n tis not just a specific profile either.
Catkins @ 06/10/2016 19:43  

Just tried it myself on 2 Samsung galaxies...an s4 and s6, both work ok.

Please install chrome and tell me if that works.

What happens if you click the right arrow instead of swiping?
Matt @ 06/10/2016 19:56  

Tbh I do usually use the right arrow key rather than swiping but doing either both results in same freeze do dah.
Catkins @ 06/10/2016 20:04  

Seems to be certain profiles.
Catkins @ 06/10/2016 20:15  

Please send me some examples that crash for you so I can look at it. I have an idea what it might be but I need proof for my theory.

Thanx
Matt @ 06/10/2016 20:19  

Hi Matt! Now ive got a Samsung S7 and i have the same problem and its very annoying but i dont see why i have to change to chrome just so i can view profile pics and it even happens when i look at pics on the event pages
Roughrider02 @ 06/10/2016 20:24  

No I'm not saying switch to chrome permanently... I want to know if the issue is browser related (because Chrome works on my phone).

But... if it's specific to certain profiles, then switching browsers wont fix the issue.

It's all about narrowing-down until we can see what the root cause is
Matt @ 06/10/2016 21:52  

I think it might be something to do with the auto-loading.

Basically, as you scroll right the images will begin to load one by one. Only the first 3 photos from each album will load when you first open the profile.

The reason is to prevent you downloading hundreds of photos all at once - which is heavy for the server, your internet connection and your browser.

It could be that some browsers cannot handle the automatic loading of images, but I'm yet to find a browser myself that's not working. Even the Crapple products work
Matt @ 06/10/2016 21:58  

 Posts: 11       Pages: 1/1

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