Help!
The below settings are what should be set before using
the website. All these settings can be found by opening Internet
Explorer and clicking TOOLS then INTERNET OPTIONS. NB: This will
differ for different browsers
- Cookie settings. Click the PRIVACY tab. Set
to Medium High or less
- Security settings. Click on the SECURITY tab.
Select INTERNET and set to Medium or less
1) I have not received my registration Activation Email
Answer: This is more than likely because you have entered an invalid email
address during signup or you have Spam filters/Junk mail folders. Check
these first (especially on Hotmail and Yahoo addresses)
If you are sure that the email has not been received, please use this
link to resend it...
http://www.bikermatch.co.uk/sites/bm/myaccount/resend_activation.asp
Please always wait up to 3 hours before contacting us for
further assistance, as email can sometimes be delayed.
Please contact us if you would like us to
investigate and/or change your email address. You can also
re-register using a correct/valid email address. However, you will
be unable to use the same username as you originally created.
2) The website does not remember me/auto-login
Answer:
This is due to cookies being disabled in your internet browser. If cookies
are enabled, then you have settings on your PC that are deleting cookies from
your computer (e.g. Clean-up settings when shutting down your PC).
3) My photos are too big, how do I resize them?
Answer:
Photos have to be of a reasonable size to be uploaded to Biker Match. This
is to enable our members to be able to upload more photos whilst still using the
same amount of space. If you are unsure how to resize a picture, please
use the manual guide below, or download the auto-resizing program...
Guide (Select format):
Adobe Acrobat,
Microsoft Word
Program: JPEG Resizer
(Important: Use this example configuration)
4) My profile does not appear in searches
Answer:
This is because your profile is disabled. Please login to your account and
select to "Enable" your profile from the Profile tab.
5) My profile does not appear on the homepage
Answer:
Only qualified profiles appear on the homepage. These are profiles that
are enabled, have at least one picture uploaded, have been online more than 24
hours for vetting and belong to a fully subscribed account.
6) I cannot send messages to a specific person
Answer:
This may be because the user has blocked you from contacting them. If you
require more information, then please contact us
directly
7) How can I remove my profile?
Answer:
To remove/disable your profile, simply login to your account and select to
"Disable" your profile from the Profile tab.
8) I cannot upload pictures
Answer:
In the first instance, please try using Internet Explorer or Firefox internet
browser. Please ensure that the file is below 300kb and is of .jpg or .gif
format on your PC. Please also make sure that you are not uploading a
shortcut to a file, but the actual file itself.
9) My uploaded pictures are deleted immediately
Answer:
Uploaded images that are over 300kb, or are not .jpg or .gif file format will be
deleted instantly. Please upload a file of the correct type and size.
10) People have disappeared from my favourites list
Answer:
When users disable their profile, they will be removed from all Favourites lists
globally. If the profile is enabled again, then it will be displayed in
your favourites list without you having to re-add it.
11) My profiles has "No Picture" displayed as a photo
Answer:
This is a standard image that is used for profiles when no image has been
uploaded. Please upload at least one photograph, and set it as "My best
picture" for it to be used. Biker Match will also set this image as your
default picture if you do no use a suitable photograph as your "Best Picture"
(This should be a picture of yourself only).
12) My forum topic/post is no longer visible
Answer: The Biker Match forum moderator team reserve the right to remove any post or topic from
the forums. This is to protect our members' best interests. Biker
Match does NOT have to provide any written explanation as to why a post or topic
has been removed, but you are more than welcome to ask us.
13) My payment has been sent but my account has not been updated
Answer:
PayPal often takes a short period of time (Up to 1 hour) to update the Biker
Match servers. However, accounts are normally updated within less than a
second. If your account is not updated after one hour, then please
contact us and we will be more than happy to
investigate for you.
14) How do I unsubscribe/stop payments?
Answer: To unsubscribe, please follow
the below steps. This is to ensure that the request is
from the account holder and is authorised. We've had many requests
to cancel someone else's account, therefore we no longer do this for you
and you must login to Paypal yourself to cancel your subscription.
To unsubscribe, please log in to your PayPal account at
www.paypal.co.uk and follow these
screenshots/steps...
-
Step 1,
Click on DETAILS next to either a payment for your BM subscription
OR the subscription sign-up itself.
-
Step 2,
If you choose a payment's "Details" link, then click on the
subscription reference at the top of the new page.
-
Step 3,
You now see your subscription's information. If the STATUS is
"Active" or "Failed" then you can click "Cancel Subscription"
at the bottom of the page. Any other status means it's already
cancelled or completed (for non-recurring payments, i.e. Top-Ups).
-
Step 4,
CONFIRM the cancellation! Most people ignore this step, but
you MUST confirm the request here!
-
Step
5, You should now see a confirmation that it was cancelled. The
status is changed and the date of cancellation is also specified.
If your subscription doesn't look like this then you've done
something wrong, please try again.
Your subscription will automatically renew at the rates you
subscribed to, unless you cancel prior to the end of the billing period.
You can cancel immediately after your first payment, but must do so
yourself using the above steps. Your subscription will continue for the
period you've already paid for. If you signed up at a discounted
rate then this rate will NOT be offered to you again if you resubscribe
at a later date.
If you have any questions or concerns about your Paypal account or
subscription, please contact Paypal directly at
www.paypal.co.uk. Note that
we cannot access ANY of your Paypal bank details, nor will Paypal give
us a reason why your payment failed - you must speak to them yourself.
15) How do I delete my account?
Answer: If you no longer want
to be an active member, please simply disable your account. The best way to do this is...
If you wish us to manually remove your details, please contact us. However, you will not be able to retrieve previous messages,
profile, forum posts, etc once we have removed your account. You
will not receive any refund for unused premium access to the site.
16) I want to stop receiving MatchMaker alerts.
Answer: To stop receiving MatchMaker alerts, please log into
your account and delete the MatchMaker alerts that you have created
17) I want to remove my proxy server
Answer: Proxy Servers are blocked from accessing BikerMatch by
default. To remove your proxy server, please follow this guide
(Choose file format)...
Remove Proxy Guide (Microsoft Word
version)
Remove Proxy Guide (Acrobat PDF version)
18) My photos are always deleted - why?
Answer: Photos which do not follow our site rules will be
removed. If you continue to upload photos that are not allowed,
your account may be deleted from the site. Our
Rules, Policies, Terms & Conditions can be found here.
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