Help!
The below settings are what should be set before using
the website. All these settings can be found by opening Internet
Explorer and clicking TOOLS then INTERNET OPTIONS. NB: This will
differ for different browsers
- Cookie settings. Click the PRIVACY tab. Set
to Medium High or less
- Security settings. Click on the SECURITY tab.
Select INTERNET and set to Medium or less
1) I have not received my registration Activation Email
Answer: This is more than likely because you have entered an invalid email
address during signup or you have Spam filters/Junk mail folders. Check
these first (especially on Hotmail and Yahoo addresses)
If you are sure that the email has not been received, please use this
link to resend it...
http://www.bikermatch.co.uk/sites/bm/myaccount/resend_activation.asp
Please always wait up to 3 hours before contacting us for
further assistance, as email can sometimes be delayed.
Please contact us if you would like us to
investigate and/or change your email address. You can also
re-register using a correct/valid email address. However, you will
be unable to use the same username as you originally created.
2) The website does not remember me/auto-login
Answer:
This is due to cookies being disabled in your internet browser. If cookies
are enabled, then you have settings on your PC that are deleting cookies from
your computer (e.g. Clean-up settings when shutting down your PC).
3) My photos are too big, how do I resize them?
Answer:
Photos have to be of a reasonable size to be uploaded to Biker Match. This
is to enable our members to be able to upload more photos whilst still using the
same amount of space. If you are unsure how to resize a picture, please
use the manual guide below, or download the auto-resizing program...
Guide (Select format):
Adobe Acrobat,
Microsoft Word
Program: Image Resizer
4) My profile does not appear in searches
Answer:
This is because your profile is disabled. Please login to your account and
select to "Enable" your profile from the Profile tab.
5) My profile does not appear on the homepage
Answer:
Only qualified profiles appear on the homepage. These are profiles that
are enabled, have at least one picture uploaded, have been online more than 24
hours for vetting and belong to a fully subscribed account.
6) I cannot send messages to a specific person
Answer:
This may be because the user has blocked you from contacting them. If you
require more information, then please contact us
directly
7) How can I remove my profile?
Answer:
To remove/disable your profile, simply login to your account and select to
"Disable" your profile from the Profile tab.
8) I cannot upload pictures
Answer:
In the first instance, please try using Internet Explorer or Firefox internet
browser. Please ensure that the file is below 300kb and is of .jpg or .gif
format on your PC. Please also make sure that you are not uploading a
shortcut to a file, but the actual file itself.
9) My uploaded pictures are deleted immediately
Answer:
Uploaded images that are over 300kb, or are not .jpg or .gif file format will be
deleted instantly. Please upload a file of the correct type and size.
10) People have disappeared from my favourites list
Answer:
When users disable their profile, they will be removed from all Favourites lists
globally. If the profile is enabled again, then it will be displayed in
your favourites list without you having to re-add it.
11) My profiles has "No Picture" displayed as a photo
Answer:
This is a standard image that is used for profiles when no image has been
uploaded. Please upload at least one photograph, and set it as "My best
picture" for it to be used. Biker Match will also set this image as your
default picture if you do no use a suitable photograph as your "Best Picture"
(This should be a picture of yourself only).
12) My forum topic/post is no longer visible
Answer: The Biker Match forum moderator team reserve the right to remove any post or topic from
the forums. This is to protect our members' best interests. Biker
Match do NOT have to provide any written explanation as to why a post or topic
has been removed, but you are more than welcome to ask us.
13) My payment has been sent but my account has not been updated
Answer:
PayPal often takes a short period of time (Up to 1 hour) to update the Biker
Match servers. However, accounts are normally updated within less than a
second. If your account is not updated after one hour, then please
contact us and we will be more than happy to
investigate for you.
14) How do I unsubscribe?
Answer: To unsubscribe, please follow
the below steps. This is to ensure that the request is
from the account holder and is authorised.
Steps to unsubscribe: Log in to your PayPal account at
www.paypal.co.uk and go to the
'History' subtab of the 'My Account' tab. Choose "Subscriptions" from
the drop-down "Show" menu and click "Submit". Choose this subscription,
and click on its "Details" link. You will be taken to a Transaction
Details page from which you may cancel your Subscription. Canceling your
Subscription will immediately stop all future scheduled payments for
this Subscription.
Here are some screenshots to show you how...
Step 1,
Step 2,
Step 3,
Step 4
Your subscription will automatically renew at the rates you
subscribed to, unless you cancel prior to the end of the billing period.
You can cancel immediately after your first payment, but must do so
yourself using the above steps. If you signed up at a discounted
rate, this rate will NOT be offered to you again if you resubscribe.
If you have any questions or concerns about your Paypal account or
subscription, please contact Paypal directly at
www.paypal.co.uk.
15) How do I delete my account?
Answer: It is not entirely possible to "delete"
your account on Biker Match as there are too many records in log files
etc relating to your account-ID. Therefore, if you no longer want
to be an active member, please simply disable your account as opposed to
deleting it. The best way to do this is...
- Stop any MatchMaker alerts that you have created
- Remove yourself from the mailing list
- Disable your profile
This can all be done in the "My Account" section.
16) I want to stop receiving MatchMaker alerts.
Answer: To stop receiving MatchMaker alerts, please log into
your account and delete the MatchMaker alerts that you have created
17) I want to remove my proxy server
Answer: Proxy Servers are blocked from accessing BikerMatch by
default. To remove your proxy server, please follow this guide
(Choose file format)...
Remove Proxy Guide (Microsoft Word
version)
Remove Proxy Guide (Acrobat PDF version)
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